Sans titre

Terms & Conditions of Sales

1. Object :
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are given in this reservation confirmation document.
They govern the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate. These general conditions of sale apply to all reservations made online, via our booking platform, by telephone and mail.

2. Reservation:
The client chooses the services. He acknowledges having read the nature, destination and reservation methods of the services available on our reservation platform and having requested and obtained the necessary and / or additional information to make his reservation with full knowledge of the facts.The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility cannot be sought in this regard. The reservation is deemed to have been accepted by the client at the end of the reservation process.

3. Reservation process:
The reservation is deemed to have been made upon receipt of the reservation confirmation. The customer, if he so wishes, has the possibility of completing the information via the rental contract. The client certifies the veracity and accuracy of the information transmitted. The reservation procedure notably includes entering the bank card in the event of a guarantee or prepayment request, consulting and accepting the general conditions of sale and the conditions of sale of the tariff.

4. Billing and Payments:
An invoice will be established according to the number of nights or weeks reserved. It will not take into account a delayed arrival or an early departure on the dates mentioned in the contract.
On arrival, you must deposit a deposit of 100 euros per apartment by credit card number or check made payable to M and Mme Chiavola. This deposit will be sent to you one week after your departure.
Terms: 100% of the stay at the end of the free cancellation period, ie 7 days before arrival. non-refundable stay pay at booking.
Extras and Tourist taxes to be paid on site.
The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, (Visa, Mastercard, Amex). He must present himself at the establishment with the bank card which enabled him to guarantee the reservation. The debit of the payment is made at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made when the reservation is made. This prepayment is called a deposit.In the event of a no show (reservation not canceled - customer not present) of a reservation guaranteed by credit card, the establishment will charge the customer, as a lump sum, for the amount indicated in its general conditions and special conditions of sale. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error, etc. In the event of a problem, the customer will have to approach his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices / notes electronically. the original file is certified and available online at the internet address provided by the establishment.

5. Cancellation conditions:
Standard rate: In case of cancellation between 7 days and the day of arrival, 100% of the stay is invoiced, the deposit paid is kept.
In case of no-show, the entire stay is charged.
In case of cancellation during the stay, the night following the day of cancellation is charged.
Non-refundable rate: The stay is non-cancellable, non-modifiable, non-refundable.

6. Cancellation or modification by the client:
The customer is reminded, in accordance with article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the consumption. The conditions of sale of the reserved rate specify the terms of cancellation and / or modification of the reservation. Reservations with prepayment cannot be subject to any modification and / or cancellation. The sums paid in advance that are the deposit will not be subject to any refund. In this case, it is mentioned in the conditions of sale of the tariff.When the conditions of sale of the reserved rate allow, the cancellation of the reservation can be made directly with the establishment, whose telephone details are specified on the confirmation of the reservation sent by email. All reservations are nominative and cannot in any case be transferred to a third party, either free of charge or for a fee.

7. Consumption of the service: Resort insurance number to be sent to the site.
In accordance with the regulations in force in certain countries, the client may be asked, upon arrival, to fill in a police form. To do this, the client will be asked to present an identity document in order to check whether or not he must complete the police form. Any behavior contrary to morality and public order will cause the establishment to ask the client to leave the establishment without any compensation and or without any refund if a payment has already been made.For establishments with Internal Regulations, the customer accepts and undertakes to comply with these regulations. In case of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a settlement has already been done.

8. Liability
The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give an overview as exact as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service.The establishment cannot be held responsible for the non-execution or the bad execution of the reservation in the event of force majeure, because of the third party, because of the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

9. Complaints
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.

10. Price
The prices relating to the reservation of the services are indicated before and during the reservation.The prices are confirmed to the customer in the amount inclusive of tax, in the commercial currency of the establishment, and are valid only for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in the local currency of the establishment, except special provisions indicated on the spot. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if any, presented on the price page, are to be paid directly to the establishment. VAT is not applicable. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing.

11. Respect for privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishments, ALBA STUDIOS. However, the customer consents to the transfer necessary for the execution of his reservation, in connection with the Customer Charter for the protection of personal data.

12. Evidence agreement
The entry of the required bank information, as well as the acceptance of these general conditions and the reservation process, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in computer systems. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.

13. Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable which prevents either the client or the establishment from ensuring all or part of the obligations provided for in the contract. Are considered force majeure or fortuitous event those usually recognized by the jurisprudence of French Courts and Tribunals. Each party cannot be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the costs arising therefrom.

14. Settlement of disputes
These General Conditions of Sale are governed by the law of the country of establishment without obstructing any mandatory protective provisions applicable in the country of residence of consumers.

15. Completeness
These General Conditions of Sale, the conditions of sale of the tariff reserved by the customer, and the reservation process express all of the obligations of the parties. No general or specific condition communicated by the customer can be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation (including the special conditions of the reserved price) and these general conditions. In case of contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only applicable for the obligation in question. These general conditions of sale by internet can be modified and / or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of internet sales will automatically apply to all customers.